Contact

Questions about a kit, trouble with a download, or a charge that looks wrong? Send us a message with the form below. A person reads every message. We do not use a chatbot, and we answer by email.

What to include in a support message

• The email address you used at checkout.
• Your order number, from the confirmation email.
• The kit's name, or "free practice case".
• What happened: a file that will not open, a missing download link, or a double charge.
• For a file problem: the file name, your device, and the app you opened it with.

We answer messages in the order they arrive, by email. We cannot promise a reply within a set number of hours. A broken file or a double charge goes to the front of the line.