Refund policy
Refund policy
Safe From AI sells digital downloads. Once you download a kit, you have the whole product, and we cannot take it back. For that reason, sales are final after download, with two exceptions, and one rule for orders that were never downloaded.
The two exceptions
- A corrupted file. If a file in your download will not open or is damaged, tell us which one. We will send a fresh copy. If the fresh copy also fails, we will refund your order in full.
- A double charge. If you were charged twice for the same order, we will refund the duplicate charge in full.
What is not covered
We do not offer refunds because a kit was not what you expected, because you changed your mind, or because of results at work. Each product page lists every file in the kit before you buy, and the free practice case lets you try the method first.
Orders never downloaded
If you have not downloaded any file from your order, you can ask for a full refund within 14 days of purchase. Our delivery system records each download, and that record decides. After 14 days, or after any file has been downloaded, the rule above applies.
How to ask
Use the contact page. Include the email address you used at checkout, your order number, and the file name or the two charges. Approved refunds go back to your original payment method. Your bank or card issuer decides how long it takes to appear.
Free practice case
The free practice case costs nothing, so there is nothing to refund. If its files will not open, tell us and we will send a fresh copy.
Questions
If you are unsure whether a kit fits your role, ask before you buy. Use the contact page and tell us what you do day to day. We will tell you plainly which edition fits, or that none does yet.